66 The Black Tux reviews. What’s the difference between lapel shapes? We’re happy to help. A free inside look at company reviews and salaries posted anonymously by employees. How far in advance should I place my order? What if I place my order fewer than 5 days before my event? I am a groom or event creator. Before you read further, please take two minutes to read this in-depth article about Olark user, The Black Tux.The article shares insight from The Black Tux on using live chat to train new members of the Customer Service team, and how the team uses chat data to load balance its service … What is The Black Tux? Why do you ask for my partner’s information? When the wedding was over, I … Online suits and tuxedos for rent and for keeps, plus free shipping. How do I get a new one? The Black Tux is reinventing formal wear so people can show up at their best on the days that matter most. How do I partner with The Black Tux… How can I get my items back? Search Our FAQs. How far in advance of my event do I have to schedule an appointment? We’re happy to help. With clean lines, a smooth texture, flat-front pants, and a hidden flex-fit waistband, this black tie tuxedo for men will have you ready for any black … We had a great experience with customer service throughout the entire process! The company designs and manufactures modern rental suits and tuxedos made of 100% wool—ordered online and delivered for free. Using a combination of machine learning, tailor-trained fit specialists and industry-leading customer service, The Black Tux … I am a groom or event creator. They make sure EVERY aspect of the transaction is simple, quick and that the customer is completely satisfied. Do I need to press or dry clean my rental? I can’t believe the poor customer service… It arrived as scheduled but the fit was off. What is your return policy after keeping my rental. The Black Tux provided a stellar customer experience for my tuxedo rental. This estimate is based upon 3 The Black Tux Customer Service … Where can I add my partner’s information? Try any suit or tuxedo at home for free, months before your wedding or event. Rest assured knowing you've locked down the perfect fit and style. Modern styles for your wedding or event. Generation Tux presents the 100% merino wool Black Notch Lapel Tuxedo. Ordered a tux for a wedding. When will I receive my replacement order? Temps get nothing. THE BLACK TUX BASICS. How do I set all this up? Some stuff didn't fit well so I called up customer service and they sent out the new sizes with plenty of days to spare before the wedding. Which products are available at your showroom? You can request one here–it only takes a few minutes. You can request one here–it only takes a few minutes. Can I set up an event for my participants if I am not buying or renting from The Black Tux? What products do you offer? Black Tuxedo Rental for Men. How do I rent from The Black Tux? Excellent product and customer service. What precautions are you taking when reopening showrooms? To preview selections, shoppers can pay $40 through the "Test Tux Program." I returned my personal item(s) in my box. The Selection: Stitch & Tie has a collection of 27 suits and tuxedos in traditional … The Black Tux was wonderful! Does my replacement order have to be sent to the same address? Which shirts can I wear cufflinks and button studs with? Do I have to wear a cummerbund with a tuxedo? Request a replacement - Faqs - OUR RESPONSE … What happens if I'm running late to my appointment? Generation Tux has been delivering the highest quality suits and tuxedos to hundreds of thousands of satisfied customers since 2014. Reviews from The Black Tux employees about working as a Customer Service Representative at The Black Tux. Can I pick up my order at a showroom location? Can you send me multiple styles or sizes in my home try-on order? We design and manufacture modern rental suits and tuxedos that actually fit—made of 100% wool, ordered online, and delivered for free.Using a combination of machine learning, tailor-trained fit specialists, and industry-leading customer service, The Black Tux … As an event planner many of my clients use The Black Tux for their full wedding parties, and the groom. Contact Us Little Black Tux is SOLELY AN ONLINE PRESENCE. How do I partner with The Black Tux… A deep focus on customer service Want to speak with a Customer Care Team Member? They have temps doing all the work while paid … Displayed below is the location of our Warehouse / Distribution Center. THE BLACK TUX BASICS What is The Black Tux? Do you offer discounts for a full wedding party? RETURNS AND CANCELLATIONS How and where do I return my rental? The tux did not fit as expected initially … How do I rent from The Black Tux? Why do you ask for my partner’s information? How are you addressing COVID-19 (coronavirus)? Is it normal to wear a tuxedo or suit in the summer? Does my replacement order have to be sent to the same address? The Black Tux is reinventing formal wear so people can show up at their best on the days that matter most. What items can I receive in a home try-on order? I lost my return label. No hassle, no stress whatsoever. Try free at home or visit a showroom near you. Can I pick up my order at a showroom location? What items can I receive in a home try-on order? Which products are available at your showroom? Black tux will not give him a refund. Where can I add my partner’s information? The new, better way to rent. Customer Service Representative hourly pay at The Black Tux can range from $14 - $17. We design and manufacture modern rental suits and tuxedos that actually … When will I receive my replacement order? Need a Replacement? What is your return policy after keeping my rental. Do you offer discounts for a full wedding party? I have ordered from … Couldn’t find what you’re looking for? What happens if my event is canceled or postponed? Dear Black Tux: COVID isn't an excuse for poor customer service and a lack of transparency about your inability to keep your commitments as promised. What precautions are you taking when reopening showrooms? What products do you offer? Looking good has never … And the lessons from their experience are applicable to any eCommerce businesses dealing in the high-consideration realm. How do I get a new one? What if I place my order fewer than 5 days before my event? Couldn’t find what you’re looking for? Which shirts can I wear cufflinks and button studs with? Customer service will send one. How do I set all this up? Learn about The Black Tux culture, salaries, benefits, work-life balance, … If you’re looking for help with an order or have a question about our service, please visit our help center, email support@theblacktux.com, or call us a 1-888-717-1588 Monday-Friday between … The company sends a jacket and pants to arrive on Tuesday that customers … What do I do if I’m having a destination wedding? I lost my return label. How do I get a new one? How can the groom stand out in the same tux as his groomsmen? I am a groom or event creator. I wish I knew about black tux … What’s the difference between lapel shapes? Can I change my order? The Black Tux: Professionalism and Class. Can I add or remove … All orders are processed either online or through the phone. How do I set all this up? How far in advance should I place my order? What do I do if I’m having a destination wedding? Can I set up an event for my participants if I am not buying or renting from The Black Tux? Their black tux employees get free lunch every week, free healthcare, trips, paid time off, stick pay, vacation pay , raises. Stitch & Tie. Why do jackets have different numbers of buttons? My son in law who is about to have his second child was scheduled to be in a wedding and it was cancelled due to Covid-19. I lost my return label. Preston, from the customer service team, contacted me to follow up and … The typical The Black Tux Customer Service Representative makes $16 per hour. The Black Tux has managed to grow and succeed by figuring out how to sell a high-consideration product online. I am a groom or event creator. The whole black tux experience was very easy. What happens if my event is canceled or postponed? The Black Tux is the Chick Fil A of tux rental companies. Email: support@theblacktux.comPhone: (888) 717-1588 Common Requests My rental doesn't fit. As some others have written, I rented a suit from The Black Tux for a wedding on Oct. 17, 2020...got a … TBT is brilliant in their shipping … Everyone has been impacted by … Customer Service Non-Existent NOTE: Updates to my issue are at the end of my post. The Black Tux Help Center Have a Question? How do I know if I used my account credit on my order? What happens if I'm running late to my appointment? Can you send me multiple styles or sizes in my home try-on order? We all LOVE The Black Tux We all LOVE The Black Tux. How far in advance of my event do I have to schedule an appointment? Great customer service! What do I do? My stuff came 1 week before the wedding. How can I get my items back? Do I have to wear a cummerbund with a tuxedo? How do I know if I used my account credit on my order? How do I set all this up? Is it normal to wear a tuxedo or suit in the summer? Why do jackets have different numbers of buttons? Great Customer Service. I returned my personal item(s) in my box. 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